Refund Policy

Blockhertz is operated by Muhammad Asif, a sole proprietor trading as Blockhertz, based in Karachi, Pakistan.

Section 1: Digital Products — No Refund Policy

All purchases on Blockhertz — including AI tool credit packs and monthly subscriptions — are for digital products and services delivered immediately upon purchase.

Due to the instant nature of digital delivery, ALL SALES ARE FINAL. We do not offer refunds on:

• Credit pack purchases (Starter Pack $19, Pro Pack $49) once credits have been issued to your account
• Monthly subscription charges once the billing period has begun
• Partially used credit packs

Section 2: Exceptions

We may consider refunds or account credits in the following limited circumstances:

• Duplicate charges: If you were charged twice for the same order due to a technical error, we will refund the duplicate charge in full.
• Service unavailability: If our AI tools were completely unavailable for more than 24 consecutive hours during a paid subscription period, we may issue a pro-rated credit for the downtime period.
• Unauthorized charges: If you believe a charge was made without your authorization, contact us immediately at contact@blockhertz.com and we will investigate promptly.

Section 3: Subscription Cancellations

You may cancel your Unlimited subscription at any time from your dashboard settings.

• Cancellation takes effect at the end of your current billing period
• You retain full access until the period ends
• No partial refunds are issued for unused days in the current billing period
• After cancellation, your account returns to the free plan automatically

Section 4: Credit Expiry

• Starter Pack credits expire 90 days from purchase date
• Pro Pack credits expire 180 days from purchase date
• Expired credits are not refunded or extended
• Credits are non-transferable between accounts

Section 5: How to Request a Refund

If you believe you qualify for a refund under Section 2, contact us within 7 days of the charge:

Include:

• Your account email address
• Order number (from your receipt)
• Reason for refund request
• Any relevant screenshots or evidence

We will respond within 3 business days.

Section 6: Payment Processing

All payments are processed by our payment providers. Refunds, when approved, are returned to your original payment method within 5–10 business days depending on your bank or card issuer.

Section 7: Changes to This Policy

We may update this Refund Policy from time to time. Material changes will be reflected by updating the “Last updated” date above. Continued use of Blockhertz after changes take effect constitutes acceptance of the revised policy.

Section 8: Contact Us

Email: contact@blockhertz.com
Business: Muhammad Asif, sole proprietor, trading as Blockhertz
Location: Karachi, Pakistan